Glossary

The terms, in plain English.

The words we use in your report, and what they mean.

Staff Analysis

A full look at how your company is staffed and built. It covers three parts: People, Structure, and Systems. You answer. Up to 25 of your people answer in private. You get your top five moves, in order, and a 90-day plan. Done in days.

Scale-ready

A company that can grow, even double, without breaking. Its people, structure, and systems can take more work. And the work doesn't all pile up on the founder or one key person.

Operator bottleneck

When growth slows because decisions and approvals still go through one person. Usually that's the founder or whoever runs things. Also called the founder bottleneck. It's a setup problem, not a willpower problem.

Quiet win

A small fix that makes the company run a little more without you. One thing handed off. One thing written down. One job with one owner. Nobody claps. They add up. Every Quiet Wins report is a list of them, in order.

Spans and layers

Span is how many people report to one manager. Layers are how many levels of managers sit between the top and the people doing the work. Too wide or too tall, and the company slows down.

Decision rights

Who gets to decide what. When nobody knows, decisions climb up to the boss and get stuck.

Situation, Action, Outcome

How every Quiet Wins report ends. Situation: what's true. Action: what to do. Outcome: what you get. Every line of the plan has someone in charge.

Key-person risk

The risk when key know-how, customer ties, or steps live with one person. Nothing is written down, and nobody backs them up. If they leave, it leaves with them.

Three minutes from now, you'll know what to fix first.

Eight questions. A red, yellow, or green on People, Structure, and Systems. And the one thing to fix first.

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